FAQ

What stains will be removed when I have my carpets cleaned?

A spot is a substance that is adhered to the carpet fibre, but has not become set.

A stain is more advanced and may have become set.

A professional carpet cleaner will remove all spots (food, grease, mud, etc).

A professional carpet cleaner will have more problems removing a set or permanent stain compared to a spot.

P & T Carpet Steam Cleaning technicians carry a large amount of stain removal solutions for the removal of coffee, tea, blood, cola, urine, red wine etc. If the stain has not set and become permanent, stain removal can be successful.

Our Policy for Stain removal is as follows:

Normal spotting and stain removal is included in our cleaning price and our cleaning process.

We will discuss with you whether the stain will respond to extra treatment and the likelihood of the stain being able to be removed, partially removed or lightened or if the stain is deemed permanent. Often extra treatments as mentioned above are not required as 90% of spots and stains are removed in the initial cleaning process.


How long does it take my carpet to dry after cleaning?

From 2 hours to 6 hours, depending on carpet fibre.

Once again we recommend accelerating drying time by turning on fans, air conditioner or reversing cycle heating and opening windows.

The average drying time is 4 hours.


What guarantee does P & T Carpet Steam Cleaning provide?

P & T Carpet Steam Cleaning will guarantee to clean to Australian Standards 1995-3775. We do not guarantee to remove permanent stains.